Admin & Marketing Support

Key Responsibilities

  • Responding to new and existing customers via telephone or email, assisting with their enquiry in a timely manner
  • Booking in free trials after liaising with team members and checking the relevant timetable for availability
  • Sending free trial information to new parents, checking how they found the trial session and assisting parents during the sign up process (emailing information, checking that they have signed up and setting up payment plans)
  • Updating the relevant spreadsheets to keep them accurate
  • Managing the general enquiries in the email inbox and directing important emails to the relevant person
  • Diary management for members of staff
  • Keeping track of key milestones and whether the team is on course to meet them
  • Keep track of sales targets and communicate our progress towards them
  • Ad hoc administration, including (but not limited to) ordering stationary, taking minutes, supporting projects

Support our new sales & marketing initiatives by:

  • Emailing & phoning schools to provide information about our resources
  • Being passionate about growing our social media presence
  • Organising our leaflet run campaigns (including working out the best locations to leaflet and organising team members to go on the campaign)
  • Supporting our Whatsapp parent contact campaign
  • Analysing the data from our Facebook and Google paid campaigns
  • Take part in our direct marketing campaigns and help analyse their effectiveness

Support our companies’ PR strategy by:

  • Contacting local businesses
  • Contacting local schools
  • Contacting local journalists

Key Attributes

  • Work well using own initiative as well as part of the team
  • Take on board new training and be inquisitive
  • Be punctual and reliable
  • Good communication skills
  • Take part in discussions in our virtual office and discuss positives and negatives of each decision

Goals

  • To help grow the business through gaining new customers and retaining existing customers
  • To help develop the company’s Marketing and PR strategy
  • To hit milestone targets as part of a team

Hours

Working hours will be Monday – Friday at 9am-2pm

Location

Initially online via Zoom (virtual office) but must be able to travel to our office in Welling if the office reopens.